We understand that plans change. Because our holiday packages are prepared to order — sourced, prepped, and produced specifically for each household — our ability to cancel and refund depends on how close we are to production. The windows below reflect when your kitchen has already committed resources to your order.
The Thanksgiving order deadline is Monday, November 23, 2026. The windows below apply to all Thanksgiving orders, including standalone and bundle orders.
| When you cancel | Refund |
|---|---|
| On or before November 9, 2026 14+ days before the order deadline |
Full refund to original payment method |
| November 10 – November 16, 2026 7–13 days before the order deadline |
50% refund — sourcing has begun for your order |
| November 17, 2026 or later Less than 7 days before the order deadline |
No refund — production is underway |
The Christmas order deadline is Monday, December 21, 2026. The windows below apply to standalone Christmas orders and the Christmas portion of bundle orders.
| When you cancel | Refund |
|---|---|
| On or before December 7, 2026 14+ days before the order deadline |
Full refund to original payment method |
| December 8 – December 14, 2026 7–13 days before the order deadline |
50% refund — sourcing has begun for your order |
| December 15, 2026 or later Less than 7 days before the order deadline |
No refund — production is underway |
If you purchased a bundle (Reserve Collection or Classic Collection) and wish to cancel only one holiday, the cancellation window for that holiday applies as shown above. The remaining holiday order will be repriced at the standalone rate, and any difference in the delivery fee will be charged or refunded accordingly.
Cancelling the full bundle is treated as cancelling both holidays under their respective windows.
Approved refunds are processed back to the original payment method through Stripe. Processing time is typically 5–10 business days from the date of approval, depending on your bank or card issuer.
To request a cancellation, email your market's kitchen team directly with your order confirmation number. We will respond within one business day to confirm eligibility and initiate the refund.
Charlotte — Best Impressions Caterers: Holiday@bestimpressionscaterers.com
Charleston — Duvall Catering & Events: Holiday@Duvallevents.com
Raleigh-Durham — Rocky Top Catering: Holiday@rockytopcatering.com
The following are not eligible for refunds under any circumstances:
Orders cancelled after the applicable deadline above. Orders where pickup was missed or delivery was not accepted. Orders where incorrect delivery address information was provided at checkout. Delivery fees on standalone orders where delivery was successfully completed.
If there is a quality issue with your order — an item that arrived damaged, incomplete, or significantly different from what was described — please contact us within 24 hours of pickup or delivery. We will review each case individually and, where appropriate, offer a partial refund, replacement, or credit toward a future order.
In the event of circumstances outside our control — severe weather, supply chain disruption, or other force majeure events — our first commitment is to fulfill every order placed. We will exhaust all reasonable options to source, prepare, and make available your package before considering any alternative resolution.
If we determine that an individual order cannot be fulfilled, we will contact that customer directly to arrange a resolution. Refunds in force majeure situations are handled on a per-customer basis, dependent on whether fulfillment was completed for that specific order. A force majeure event affecting some orders does not entitle customers whose orders were successfully fulfilled to cancellation or refund outside of our standard policy windows.
Questions? Reach us at our contact page or email info@combinedcaterers.com