This policy explains what personal information Combined Caterers LLC collects when you place an order through The Effortless Feast holiday checkout, how that information is used, who it is shared with, and how you can control it. It applies to all three of our market banners: Best Impressions Caterers (Charlotte, NC), Duvall Catering & Events (Charleston, SC), and Rocky Top Catering (Raleigh-Durham, NC).
When you place an order, we collect the information needed to fulfill it. This includes your name and email address (required to complete a purchase and identify returning customers), your phone number (used to reach you if there is an issue with your order), and — if you select home delivery — your delivery address.
We also collect order details: the package(s) purchased, your selected fulfillment type (delivery or pickup), your preferred fulfillment date, any promo code applied, and the total amount charged.
We do not collect or store payment card information. All payment processing is handled exclusively by Stripe, Inc. What we receive from Stripe after a successful transaction is a confirmation ID — a reference number only.
At checkout, a box to receive marketing communications from the banner in your market is checked by default. You can uncheck it at any time before completing your order, and doing so is never required to complete a purchase. We record your choice either way, and you can also unsubscribe later using the link in any marketing email.
Your information is used to do one thing first: get your order to you. Your name, contact details, fulfillment date, and delivery or pickup selection are shared with the kitchen team in your market to prepare and route your package. Once payment is confirmed, we send a transactional confirmation email to the address on file — this is not a marketing email and is sent regardless of your opt-in preference.
If there is a question or issue with your order, we use your contact information to reach you directly. We do not use it for any other outreach if you unchecked the marketing box at checkout.
Unless you unchecked that box, we may send you information about future holiday packages from the banner that served your order. You can unsubscribe at any time using the link in any email — unsubscribing has no effect on your order or on our ability to contact you about it.
Order data is also retained for financial reporting and tax compliance as described in Data Retention below.
Stripe, Inc. processes all payments on this site. When you enter payment information at checkout, it goes directly to Stripe — we never see or store your card details. Stripe is PCI-DSS Level 1 certified. You can review Stripe's privacy practices at stripe.com/privacy.
HubSpot, Inc. provides our customer relationship and order management platform. After a successful order, your name, email, phone number, order details, and marketing consent status are sent to a HubSpot account operated by the banner in your market (Best Impressions Caterers, Duvall Catering & Events, or Rocky Top Catering). Each banner maintains its own separate HubSpot account. You can review HubSpot's privacy practices at legal.hubspot.com/privacy-policy.
We do not sell your personal information to third parties. We do not share your data with advertisers.
Order records — including your name, email, order details, and transaction ID — are retained for seven years to comply with financial reporting and tax requirements. This retention period applies regardless of your marketing opt-in status and cannot be shortened by a data deletion request to the extent required by law.
Marketing consent records are retained for as long as you remain subscribed. If you unsubscribe, your consent record is updated to reflect the withdrawal and the date it occurred.
Payment method data is retained by Stripe per their own retention policies. We do not hold payment card data on our servers.
Access. You may request a copy of the personal information we hold about you.
Correction. If information we hold is inaccurate, you may request that we correct it.
Deletion. You may request deletion of your personal data. We will honor deletion requests for data not subject to legal retention requirements (such as the seven-year financial record requirement above).
Opt-out of marketing. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us directly.
California residents (CCPA). You have the right to know what personal information is collected about you, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information below.
To exercise any of your rights, ask a question about this policy, or report a concern, contact us at Info@combinedcaterers.com.
You may also write to us at: Combined Caterers LLC, Attention: Privacy, 2600 Youngblood St, Charlotte, NC 28203.
We will respond to all verifiable privacy requests within 30 days.
We may update this policy to reflect changes in our practices or applicable law. If we make material changes, we will notify customers who have placed orders in the prior 12 months by email. The effective date at the top of this page will always reflect the most recent version.
Combined Caterers LLC · Charlotte, NC · Charleston, SC · Raleigh-Durham, NC